CHC Complaints
NHS Complaint Service
The NHS Complaint Service is designed for individuals who wish to make a formal complaint regarding CHC issues that cannot be resolved through the appeals process.
I will begin by assessing the strength of your grounds for complaint. This will involve a thorough research and fact-gathering stage. Following this, I will draft a detailed letter to the relevant NHS body outlining their shortcomings and proposing necessary remedial actions. Should you find their response unsatisfactory, I will escalate your complaint through their stage-one formal complaint procedure and, if needed, to the Parliamentary and Health Service Ombudsman.
With my expertise, I aim to ensure that every voice is heard and every concern is addressed through this crucial process.
Hourly Rates
My services are competitively priced, ensuring that you receive expert assistance without breaking the bank. The standard hourly rate for my CHC Complaints Service is £200. For instances where travel is involved, the travel time is charged at £60 per hour, and I charge £0.45 per mile from my head office in South East England or your caseworker's location, whichever is closer.
I pride myself on being transparent about costs, so we will agree on the estimated number of hours required for each stage of your complaint process upfront. You will have peace of mind knowing exactly what to expect financially.
The Process
Submit Enquiry
Starting the process is easy. Simply complete my FREE, no-obligation, confidential assessment today. I want you to fully understand the process, and this initial assessment is completely free.
Funding Application
Once we establish that you wish to proceed, I will expertly gather the necessary evidence and draft detailed representations on your behalf. A meeting can be arranged at a location convenient for you and your family.
Successful Outcome
With the gathered evidence, I will initiate the complete NHS assessment for you, guiding you through every step of the process. My goal is to ensure that you receive the funding support you deserve.
A Case Example
Consider the story of Mrs. X, a woman grappling with dementia while living independently at home. Her son, Mr. A, provides significant assistance, but as he notices the home's condition deteriorating, he becomes increasingly anxious about his mother's well-being. Mrs. X finds discussions around finances overwhelming and confusing, making it difficult for her to comprehend decisions regarding necessary home repairs or potential residential care.
Under the Mental Capacity Act 2005, an assessment of Mrs. X's mental capacity is crucial. This assessment evaluates her ability to understand, retain, weigh, and communicate decisions regarding her care. The Act also embodies five key principles: presumption of capacity, support for decision-making, recognition that unwise decisions do not equate to lack of capacity, prioritising best interests, and ensuring the least restrictive option.
In this scenario, I would work with Mr. A to facilitate the best possible outcome for Mrs. X, ensuring she is supported in making decisions that uphold her dignity and well-being.
Prices
For my decision-specific mental capacity assessments, the base price begins at £400. This fee covers the primary evaluation related to a specific decision-making capacity. Additional travel fees of £20 per hour will apply for visits, and all prices are subject to VAT. I strive to maintain transparency by providing a complete quote before commencing any assessments.
Enquire with me today
Frequently Asked Questions
What is the NHS Complaint Service?
The NHS Complaint Service assists individuals in making formal complaints regarding Continuing Healthcare (CHC) matters.
How much does the NHS Complaint Service cost?
The standard hourly rate is £200, with additional travel costs applicable.
What is the process for making a complaint?
The process includes an initial assessment, evidence gathering, and drafting a complaint letter to the relevant NHS body.
Can I get help with funding applications?
Yes, assistance with funding applications is part of the service, ensuring you receive the support you need.
What should I do if my complaint is not resolved?
If unsatisfied with the NHS response, your complaint can be escalated to the Parliamentary and Health Service Ombudsman.
How do I start the complaint process?
Simply complete the free, no-obligation, confidential assessment to initiate the process.
What are mental capacity assessments?
These assessments evaluate an individual's ability to make informed decisions regarding their care.
How do I contact Jane's Healthcare Ltd for help?
You can call 07525 483285 or email enquiries@janeshealthcare.co.uk for assistance.
Contact Janes Healthcare
If you have any questions regarding my NHS Complaint Service or the Continuing Healthcare process, please don't hesitate to reach out.
07525 483 285 enquiries@janeshealthcare.co.uk
For a personal consultation, please visit my office located at 150 Crane Court, 3 Wagtail Walk, SE2 9FD.
Operating hours are Monday–Friday from 9am–5pm and Saturday from 10am–4pm.
Let's work together to ensure you or your loved one receives the care and funding you need.
Jane's Healthcare Ltd is registered as a limited company in England and Wales under company number 15838576.